- 1. How long can I receive the dress?
- 2. What’s your return policy?
- 3. How’s the quality of the dress?
- 4. What payment methods do you accept?
- 5. How to choose the size?
- 6. When should I order the wedding dress?
- 7. Is the color of the picture display the same color as the dress?
- 8. Can I get a discount on my gown?
- 9. Do you have more pictures of this dress?
- 10. Can I change the color of the embroidery?
- 11. How about the shipping fees?
If the item you received is unsatisfactory, whatever the reason it is, please contact us first within 3 days upon the receiving the dress. We reserve the right to decline any request 3 days later. We will respond you as soon as possible (usually within 1 business day) .We appreciate your business and we will be happy to provide you with the satisfied solutions.
Please read carefully with the following information before purchase:
We always confirm with buyer of the sizes/color/styles before dress making started, once they are confirmed by buyer and the dress making started then all sales are final.
Can I return the dress if I were not like it?
Yes! We accept returns (custom styles excluded) for any reason even if you were not like it based on ordering one dress. Buyer only has one chance for return one dress. Please be advised refund based on the dress returned, rush order fees and UPS/DHL shipping fees excluded. Buyer should return the dress within 3 days and email the track number to email@example.com. Dress must be no used, no washed. Buyer need to ship back the dress with original package by tackable way and provide the track number to us. The shipping fees of returning is on buyer's bill. Please please be understanding that all dresses on coralsbridal.com you ordered are custom tailored according to your measurements. Before ordering, we encourage you to ask as more questions as possible. Please be sure of the style, size, color, and any other specifications before submitting your order. So Please be kindly aware that order few dresses and return all of them or return the rest of them after keep the best one you like is unavailable.
How Can I do if the dress is faulty, damaged or shipped in error?
Please email us the digital photo of the faulty or damage dress in question first. We will provide you with the solution of remaking, alterations, exchange or even a full refund within 2 business days.
Specials regarding the size issues of the dress:
IMPORTANT: Please ensure the size is correct when submitting the size details. The standard size may not be ok for you then you could choose custom size. We will be glad to custom made it for you without extra cost. But buyer has responsibility to provide correct measurements.
Highly recommend to get your own measurements details by some one professional.
We will double check the size before shipment to ensure the size is correct compared with the size details provided by buyer.
In some cases, dispute is due to the wrong size provided from buyer.
If size of the dress you received does not fit yourself, please check the actual size of the dress with the size details that you provided.
Anyway, no matter whose error is, please feel free to let us know, we will try our best to help you sort it out.
Whatever the reason it is, we would like to help you to sort out any issues even it's not the error of us. Just email us within 3 days upon the receiving the dress.
If you have any more questions, please don't hesitate to contact us.